To wrap up your Call Center Olympics, you can have a party to celebrate the winner’s success. The person who has the best KPI score for that sport gets a medal or ribbon for the win. If your team is lagging and you want to really boost all your metrics, go for the gold! Try comprehensive call center contest ideas like Call Center Olympics.Ĭhoose several metrics to compete in and set the time period for the games. At the end of the war, the team with the most points wins.Ĭall center team contest ideas are great for increasing cooperation while encouraging healthy competition. For example, a nickel is worth -5 points. Pennies are worth one point, while silver coins are worth negative points, based on the coin’s value. Teams can place coins in their own or other team’s buckets. Every team, which is usually comprised of two to three departments, has a bucket.
One great way to increase cooperation among your agents is to get them working together to donate to a charity.Ĭhoose teams for this game. The daily perks can include anything from a gourmet coffee drink, lottery tickets, a gift card, funny socks, or an extra break.
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Having a quality assurance software that automatically tracks agents’ performance would make this super easy to do. The KPI you choose needs to be one you can measure quickly so the winner can claim their reward at the end of their shift or as soon as they come in the next day. Then, at the end of the day, give a special prize for the person who performed best on that metric. Choose one of the KPIs you want to improve in this contest. Daily Perksĭaily perks are one of the simplest of all the call center contest ideas. You can gamify your call center using these engaging call center contest ideas: 1. Gamification in the workplace encourages healthy competition by offering incentives and rewards to increase interest and commitment to the goals you choose. One way to accomplish this is to add a little gamification into the mix.
While it’s always important for your team members to know what’s required of them, it’s even more important that they have the desire to supply it. How do you keep your team motivated despite heavy call volume, disgruntled customers and extreme pressure to deliver good customer service? With a few call center contest ideas, you can give your team members direct reasons to do their best. Share on LinkedIn Share on Facebook Share on Twitter Share on EmailĪs a call center manager, you face one of the toughest jobs out there.
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